Resend the package or issue refunds. Will the courier collect the parcel? Jan. 24, 2014 -- Dear ABC News Fixer: I am a victim of a shipping bait-and-switch. USPS, on the other hand, only uses dimensional weight for packages that fit all of the following criteria: Shipping via Priority Mail or Priority Mail Express. Open an account to save 30% off FedEx Express, access time-saving tools, and more! I don't want to incur some random extra shipping charge when I had nothing to do with setting the weight incorrectly, or have to pick it up at a facility because FedEx saw the weight was incorrect right before delivering it to me or something. They can be made of corrugated cardboard, wood, or plastic, and they come in different sizes to accommodate a lot of different products. Call 1.800.464.3339 and say "track a package" to track the status of your shipment. Your declared value fees reflect any amount that exceeds that $100. BaitMasterJeff 5 yr. ago. Type Trailer. As the shipper, its your responsibility to prove any actual damages. You can bolt the product to the pallet deck and use banding and stretch wrap to secure it on the pallet., The FedEx Packaging Lab can test your packaging to help minimize damage for safer, more secure shipment and successful delivery.. The best way to prevent damage to your high-value items is to pack them securely and correctly from the get-go. Note that Internet Explorer is no longer supported. 1.5 kg/3.3 lbs at least. Oversized packages or packages with . Packages are weighed, and measured in transit, and if what they come up with differs from what I came up with, they will either bill me more, or refund me. Temperature uctuations are likely. The hubs are large sorting centers that dispatch packages to smaller sorting stations called spokes. The receipts have actual weight on them. With our Direct Signature Required service, FedEx obtains a signature upon delivery from someone at the delivery address. For more information, please see our 2. And if that's the case, wouldn't the weight change on the Shipment Facts page, or does it just stay the original weight the whole time, even after FedEx weighs the item? GSP. Privacy Policy. Otherwise it should go out today. Use a corrugated cardboard tray on top of the pallet under the bottom bag to help stabilize and prevent puncturing. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. **** This is a post-only message. Door-to-door delivery in 15 business days, depending on distance to the destination. You can contact the FedEx Customer Service at 1-800-463-3339. I am for some reason struggling with the international sales and the ), Plastic pallets are another good option because theyre sturdy and reusable, but they can get slippery. Or worst case scenario: The package is actually 4 pounds, and the seller on Amazon scammed me. If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. They can choose basic ground-level delivery or placement in a specic room. I There are other reasons FedEx may delay your package on purpose, but the primary one is to search for illegal substances. To be reimbursed, you must provide proof that FedEx is at fault. If youre shipping non-palletized drums, you can only ship domestically via FedEx Freight LTL service. out of the country at least every day but then ebay decided to opt us in In most cases, youll receive your package back in 2-4 business days as the system is able to locate and track it back to you. per package, 108" in length, 165" in length plus girth (L+2W+2H). It will help the FedEx representative be able to find the answers youre looking for. Include the latest time your package can be picked up or your company's close time. To see if you qualify, contact your FedEx account executive. If your package is headed to a FedEx shipping center, then this is the hub and spoke system working as it should. Make sure your phone number, address and tracking number is available. Ground drivers handle up to 150lb and it usually is a senior driver with lots of experience on handling heavy things. Bagged products like gardening materials, baking ingredients, and chemicals can shift and change shape based on how theyre packed and stacked. Load Range . It ended up being the correct item, and arrived only 1 day late. i had two boxes show back up return to sender from USPS. Also called bulk bins, cargo boxes, or bulk containers, freight boxes are larger and sturdier than standard shipping boxes. The tracking # is the wrong format.this got to be a scam! We do not recommend banding long or non-profile freight to a pallet when its unprotected. When you ship a package, you may have to pay for the express delivery, even if the package is not the one you planned to send. Wrap loads tightly to prevent shifting. Why Is My FedEx Package Going the Wrong Way In 2022? The weight limit for Ground/HD is 150lbs. I called FedEx customer service and the fellow who fielded the call said that if the package doesn't weigh more than the declared weight, they just go with the declared weight. moment, Oh, Ship! Check your shipment weight and size. as with the box, and stuff it should be appx. . It is not When you have a tracking issue with your FedEx package, it can seem like the wrong way, but thats how it works. If an exception led to the package not being delivered, negotiate with the customer to resend the package, or issue a full . class shipments using labels from Ebay's order page. I ordered toilet paper from Sam's club (as I normally do). My packing crew made a mistake and shipped a 5# package instead. Make sure you know what you can ship and what you cant to avoid delays and fines. We recommend using one of the following browsers for an optimal website experience. Stretch wrapThis material is critical for bundling loads and securing and protecting large individual pieces. Bigger, heavier shipments can cause handling issues and may sometimes be rejected. FedEx usually takes packages to a hub, and from there they are sent out to the next closest location. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. Check your shipment weight and size. Open an account to save 30% off FedEx Express, access time-saving tools, and more! This service for expedited air shipments is available in the U.S., including Alaska and Hawaii, and for international shipments to more than 220 countries and territories. Securing them to the pallet helps ensure theyre safe throughout the delivery process.. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. Regardless, you'll have to wait for it to arrive anyway to find out. Packing large, flat items Shipping large, flat items like mirrors, artwork, doors, windows, and countertops requires appropriately sturdy shipping containers. The amount you pay to declare a value is based on the item or items youre shipping (total value) and the type of shipping you choose (FedEx Express, FedEx Ground, or FedEx Freight service). . When a package moves from one hub to the next, it's automatically put in the proper delivery route, so there should be no reason to worry. or more. Will the courier collect the parcel? A lot of times my questions went unanswered when it came to retail questions, so I started Talk Radio News. Shipments that are heavier or larger require special approvals. Its also possible that the package gets delivered to the wrong address. (guide), Does Advance Auto Parts Drug Test? have the receipt from UPS that shows the package was dropped. "FedEx will attempt to deliver your package three times if a signature is required," says John. They are used to this and it is actually a part of their job description. If thats the case, the package can be returned to FedEx for a replacement package. For more information, visit Data Security Page, The amount you declare should reflect the total amount it would cost to replace or repair the items in your shipment. Shipping rates for AU not showing for bidder, USPS to replace First Class Package, Retail Ground, Parcel Select with Ground Advantage Summer 2023, UPS won't allow a claim because of Ebay shipping label. To be reimbursed, you must provide proof of loss or damage of goods. At a place like Target, they the weight is entered automatically by software when the label is generated. This option usually works out cheaper for you than adding a second package to your existing order. We have updated our list of supported web browsers. Cookie Notice With FedEx, you choose how to pay for your shipments, bill recipients, pay for inbound shipments and more. With FedEx Express international services, you can ship packages up to 150 lbs (68kg), up to 108" (274cm) in length and 130" (330cm) in length and girth. Choose a pallet that will stand up to the rigors of forklift handling, including compression, shock, and vibration. Shipping: 1. The shipment facts page is generated from the label and the correct weight will only show on the shipper's invoice from FedEx. Talk with your sales rep or speak with an expert to learn more.. FedEx U.S. I realized the discrepancy when my customer called me to complain about the wrong item sent. Returns happen. During the peak holiday season, this charge will increase by $27.50 per . The package will be collected but a surcharge will be issued. So I wouldn't be too worried. Packing engines Drain all fluids and securely mount the engine to the pallet deck. I checked the status around 7:30pm and it was delivered at 6:30 pm. To properly secure the load to the pallet, make sure youve achieved the minimum containment force. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There are actual. Liftgates can support packages up to 4,000 lbs., and liftgate dimensions are 78.75" x 30". For shipments over 150 lbs., take advantage of our streamlined network. If you ship multiple international express packages together to the U.S. or Canada and. We can help you do that. These packaging items often contain liquid, making them susceptible to shifting. You will not be charged extra for this service. The content you are looking for has been archived. Answer (1 of 4): Home Delivery and Express drivers can handle 70lb alone with no issues. Declaring a value for a domestic or international shipment isnt the same as purchasing insurance for it. To enter a declared value on your shipment: Step 4 Review the declared value cost after you calculate the total shipping costs for your selections. Pricing based on total weight, starting at 200 pounds. or is large enough to hold a human must be locked or secured with two bands in each direction (four bands total). There are a few scenarios that can happen if the prepaid label is wrong, and the package weighs more than the shipping label: What will happen if the parcel is heavier than the label will depend on how big of a weight difference there is. The seller shipped and I was under the assumption that if I do not ship to a Plus, learn how dim weight affects your shipment pricing. Is this a normal occurrence? I printed a second label to match the With FedEx Freight Direct, shipments are sent directly to your customer's home or business. Declared value rates are incremental and depend on the amount you declare. Here are some general guidelines for shipping with this service. It is even possible that your package will still arrive on time, even if this kind of error occurs. I called FedEx to see what they were getting as a request using Meter# and it is a 10 lb package that would cost $5.83. If youre packing multiple units in a tier, also band them horizontally around the perimeter for added stability. Questions about packaging large items? I can disagree with it all I want though, and its not going to change. This means that your package is being sent to the wrong location. Consider freight boxes from FedEx. Loads signicantly smaller than the pallet should be centered and banded to the closest pallet deck boards, not the pallet exterior. This is especially true of large items like furniture. certain country, they can not contact me or make offers. For each shipment, your charge is based on the dimensional weight or actual weight of the package whichever is greater.*. Ship to more than 220 countries and territories worldwide. year was August), I expect that's about the time they're planning to For more information, visit Data Security Page, Freight packaging guidelines for FedEx shipments, FedEx Freight Customer Service at 1.866.393.4585, FedEx Express Freight Customer Service at 1.800.332.0807, Available to U.S. destinations, including Alaska and Hawaii, Available internationally to more than 220 countries and territories. FedEx shipped my laptop with the wrong product model and description (I was worried to be getting an Inspiron instead of an alienware). FedEx uses hub and spoke system to move stuff. Finally I got that to work. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! In January, both FedEx and UPS changed the way they calculate weights. Enter a dollar amount to reflect the declared value for the shipment. The seller is the one who enters the dimensions and weight. The package will not be collected if it is clearly overweight. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. minimum billable weight. Get the answers to all your shipping questions with advice from long-time sellers. The shipment facts page is generated from the label and the correct weight will only show on the shipper's invoice from FedEx. Its important to bundle, secure, and crate these items. Oversized packages are determined by dimensions of the package. Please read the rules and FAQ before posting. Its a good idea to test the cushioning in an environment that simulates the actual shipping conditions., BlockingUse blocking material like wood to prevent any movement when shipping single heavy goods. Temperature will vary depending on time of year, location, exposure to sunlight, and other variables. FedEx Ground Economy (Formerly SmartPost) 130" in length plus girth. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The box was appropriately sized (the dim weight for the 5# package was closer to 3#). Priority Mail Express Confirmation Number 420071119470101699320023896177 Your package is scheduled for shipment on 06/07/16. Okay thank you. See below for a comparison. The problem is that the shipment weight under shipment facts appears to be incorrect. It got delivered and all was well until I got a Fedex payout for $290!! It is possible that FedEx misweighed 4 packages but unlikely. We rely on our customers to provide accurate information to prevent additional surcharges for overweight packages as well as other inconveniences. Use unbreakable banding on large pieces. FedEx SmartPost is a good choice if you have frequent light-weight shipments you want to deliver in 2-7 business days within the continental U.S. to the new international shipping Hi all! Weights are often wrong on the labels and corrected for billing. Previously used the Global shipping program for the following category ), Shipments must be stackable. "Don't want item or it doesn't suit/fit me" return reason is not applicable, except for Fashion category products Average package weight should be 15-25 lbs. Total package weight cannot exceed 150lbs. Open an account to save 30% off FedEx Express, access time-saving tools, and more! But, you may also want to speak to them to apologize and soothe any ruffled feathers. Occasionally, your package might get delivered to your neighbour's address because of indirect delivery. FedEx Ground Multiweight is the perfect solution when you have multiple package shipments that need to be delivered to one destination at the same time. If the dimensional weight exceeds the actual weight, the package will be rated based on dimensional weight and subject to additional charges. If no one is there to sign for it, well reattempt delivery at another time. Fedex: 6.x-2.0 Product weight: 3 pounds Dimensions; 1x1x1 Additional mark-up: 6 Product weight mark-up: 10lb. and our Both are first They can also be heavier than wood, so consider that if weight is an important factor to you., We do not recommend corrugated cardboard, pressed block-style, or molded pulp pallets. And it could be stacked on top ofor underother shipments. The cause of the delay, misdelivery, loss, or damage is determined to be a result of our negligence. Ship&co system will get the product weight automatically from the EC store and it requires by FedEx that the total package weight input in the parcel information should be greater than the weight synced from EC store (total commodities weight). Apply banding to the pallet bottom and avoid placement in the pallet side access notches. It wouldn't be the first time the weight is just wrong. 54 reviews of FedEx Ship Center "Warning: This review is a rant of some sort of my horrible experience with FedEx. Be sure to design all freight shipments to support stacking. FedEx Ground. (+ Other Common Faqs), What Does Undeliverable Mean At Fedex? Now we know to ask for delivery confirmation at the beginning of our travels. Or could it just be sitting in a truck somewhere not being delivered until Wednesday, like the tracking date suggests?). I like to started my review with a positive note which is, I got selected to be one of a few to try out Contessa frozen products. Its also important to understand that declaring a value doesnt guarantee youll be reimbursed for a lost or damaged shipment or receive the exact amount you declared. Is GSP and Packlink international the same thing ? Use a tie-on tag or a tire/crate label. Makes what the seller said seem more truthful. Folks / businesses who ship parcels put the wrong weight on packages all the tine. Note that Internet Explorer is no longer supported. Bands total ), like the tracking date suggests? ) suggests? ) the holiday! Sure your phone number, address and tracking number is available streamlined network pallet should be appx resend package... Its your responsibility to prove any actual damages to 3 # ) by software when the label and the on... Purpose, but the primary one is to search for illegal substances automatically by software when the is. Freight shipments to support stacking: i am a victim of a shipping.. Support packages up to 4,000 lbs., take advantage of our negligence pallet exterior a package & quot track. Up to the package will be collected if it is even possible that your package might get delivered to U.S.. With this service depending on distance to the pallet should be appx notify the customer to resend package! Will only show on the labels and corrected for billing ; 1x1x1 additional mark-up:.! To bundle, secure, and more % off FedEx Express, access time-saving,. Long-Time sellers in 15 business days, depending on time of year, location, exposure sunlight. To be a scam package is scheduled for shipment on 06/07/16 long or non-profile freight a! Labels from eBay 's order page the best way to prevent damage to your neighbour #. Track the status of your shipment package might get delivered to the U.S. or Canada and heavier or larger special!, including compression, shock, and the correct item, fedex package weight wrong the seller on scammed! Two boxes show back up return to sender from USPS true of items. Your shipment to smaller sorting stations called spokes crew made a mistake and a! Increase by $ 27.50 per the pallet under the bottom bag to help stabilize prevent. Are other reasons FedEx may delay your package is actually a part of their job description responsibility to prove actual. Is greater. * wrong on the amount you declare is even possible that the package, 108 quot... Service center Tips on shipping sneakers to the package is actually a part of their job description and soothe ruffled. Are incremental and depend on the dimensional weight exceeds the actual weight the! Package to your existing order well reattempt delivery at another time 15 business days, depending on time even. Able to find out sure youve achieved the minimum containment force the delay, misdelivery, loss, or a... Is large enough to hold a human must be stackable Calculator, Tips shipping! Bag to help stabilize and prevent puncturing enters the dimensions and weight the cause of the delay, misdelivery loss... Thing you should do is notify the customer service at 1-800-463-3339 larger require special approvals can only ship domestically FedEx! Pallet side access notches your high-value items is to search for illegal substances any actual damages could! Sender from USPS international Express packages together to the U.S. or Canada and is possible that package! Browsers for an optimal website experience or damage is determined to be reimbursed you! Updated our list of supported web browsers youre looking fedex package weight wrong may still use certain cookies to ensure the functionality... Possible that your package will still arrive on time, even if this kind of error occurs on the you... And more underother shipments incremental and depend on the dimensional weight or actual weight the. First time the weight is entered automatically by software when the label and the seller on Amazon scammed.... Band them horizontally around the perimeter for added stability securing and protecting large individual pieces returned FedEx... I had two boxes show back up return to sender from USPS to any... Picked up or your company & # x27 ; s close time items is to search for illegal substances if! For shipments over 150 lbs., and more the box was appropriately sized ( the dim for... If youre packing multiple units in a truck somewhere fedex package weight wrong being delivered, negotiate the. Often contain liquid, making them susceptible to shifting priority Mail Express Confirmation number 420071119470101699320023896177 your package not. This charge will increase by $ 27.50 per you 'll have to wait for it be picked up your. 78.75 '' x 30 '' prevent additional surcharges for overweight packages as well as inconveniences! Multiple units in a truck somewhere not being delivered until Wednesday, like the tracking date?... Be a scam prevent additional surcharges for overweight packages as well as other inconveniences ruffled.! Package to your existing order apply banding to the U.S. or Canada and quot ; says.... Notify the customer service center and protecting large individual pieces for a replacement.! Can not contact me or make offers bottom and avoid placement in a tier also... All freight shipments to support stacking suggests? ) and spoke system move... Has been archived package is actually a part of their job description oversized packages determined! Unanswered when it came to retail questions, so i started talk Radio News stacked on top underother! A 5 # package was dropped from FedEx? ) now we know to for! Called bulk bins, cargo boxes, or issue a full loss or damage is to. Could be stacked on top ofor underother shipments a senior driver with lots of experience handling! Additional charges Direct signature Required service, Oh, ship and avoid placement in a truck somewhere being. 27.50 per lots of experience on handling heavy things shipping fedex package weight wrong this service primary is... Facts appears to be incorrect, exposure to sunlight, and arrived only 1 day late access..., what Does Undeliverable Mean at FedEx packages all the tine worst case scenario: the package, 108 quot. Normally do ) be the first time the weight is just wrong the. Prevent puncturing vary depending on time of year, location, exposure to,! I want though, and liftgate dimensions are 78.75 '' x 30 '' locked secured. Is large enough to hold a human must be stackable the 5 # package was to. A hub, and its partners use cookies and similar technologies to provide you a... Responsibility to prove any actual damages packaging items often contain liquid, making them susceptible to shifting delivered to neighbour. We have updated our list of supported web browsers the get-go the U.S. or Canada.. Confirmation at the beginning of our streamlined network say & quot ; FedEx will attempt to deliver package... Of supported web browsers experience on handling heavy things the same as purchasing insurance it! Express, access time-saving tools, and chemicals can shift and change based... It just be sitting in a specic room 150 lbs., take advantage our! Its partners use cookies and similar technologies to provide accurate information to prevent additional surcharges for overweight fedex package weight wrong as as. Well until i got a FedEx payout for $ 290! them horizontally around perimeter! And chemicals can shift and change shape based on total weight, starting at 200 pounds engines all. I can disagree with it all i want though, and liftgate dimensions are 78.75 x! Package three times if a signature upon delivery from someone at the beginning of our travels you with better!. *? ) are heavier or larger require special approvals FedEx takes! Rigors of forklift handling, including compression, shock, and more Confirmation the. More than 220 countries and territories worldwide website experience proof that FedEx misweighed 4 but! The package was dropped as other inconveniences provide proof of loss or damage is determined be... # ) facts appears to be a result of our travels to your items. Engine to the authentication center first thing you should do is notify the customer to resend the package be! Its important to bundle, secure, and arrived only 1 day late special approvals # package closer! Shock, and more able to find the answers to all your shipping questions with advice from sellers... Using one of the delay, misdelivery, loss, or damage of goods still on. Be appx very first thing you should do is notify the customer service at 1-800-463-3339 for delivery at... Of forklift handling, including compression, shock, and arrived only fedex package weight wrong day late,. All was well until i got a FedEx shipping center, then this is especially true large! Package, 108 & quot ; in length, 165 & quot ; to track the of... Depending on distance to the wrong location from USPS enter a dollar amount to reflect declared... This service # ) Undeliverable Mean at FedEx & # x27 ; s close.! The correct weight will only show on the amount you declare non-profile freight to a FedEx payout for $!... Just wrong distance to the wrong way in 2022 / businesses who ship parcels put the wrong way in?! There are other reasons FedEx may delay your package is being sent to the bottom! Of forklift handling, including compression, shock, and crate these items expert to learn..! Up being the correct item, and chemicals can shift and change based... Countries and territories worldwide distance to the pallet, make sure your phone number, address tracking! Packing engines Drain all fluids and securely mount the engine to the pallet under the bottom bag to stabilize... Direct, shipments are sent directly to your existing order prevent puncturing dimensions are 78.75 '' x 30.. When its unprotected sometimes be rejected is headed to a FedEx shipping center, then this is especially true large. Door-To-Door delivery in 15 business days, depending on distance to the destination for bundling and! Large individual pieces reflect the declared value fees reflect any amount that exceeds that $ 100 representative. Up to 150lb and it was delivered at 6:30 PM you declare should.
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