Would you please provide us with more details, such as booking ID or ticket confirmation? 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. 980 Avenue of the Americas. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". I clicked agree and submitted even though i just lost 600. Who has some sus customer service people with terrible phone receptions. Well pass along the kind words.Faithfully Yours,Chatdeal Team. BBB Business Profiles generally cover a three-year reporting period. Stay far away from them both. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. How BBB Processes Complaints and Reviews. As soon as there's an update from Gol Airline's end, we will inform you via email. Submit a request. 8.2 Crew. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. Dear Kaushik, Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". International Association of Better Business Bureaus. Thank you for the fabulous service!! All emails bounced. Kind regards, Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Dear Florin,Thank you for such a wonderful review! Kind Regards,Chatdeal Service Team. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Dear Thiago Nunes, We would like to sincerely apologize for the negative experience you encountered with our company.We have acknowledge your situation and as per our records, the tickets were reissued and successfully flown. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Our dedicated staff will be pleased to learn of your high praise. Documents 2 . The itinerary is booked and our extended layover is in one of the worlds best airports. I asked her to write back to me. ChatDeal Service Team. I was on hold for over 1 hour just to get through, and they hung up on me. This agency will scam you, and Kayak allows them to operate on their website. Please email us at investigation@chatdeal.com Long story short, the day before flying I had to buy a ticket on my own and requested a refund. We use dedicated people and clever technology to safeguard our platform. It sucks! Please contact us at investigation@chatdeal.com so we can get this sorted. Chatdeal Team. beware. chatdeal support bundle 22 Maj. chatdeal support bundle. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They do not know how to do this. DO NOT USE CHATDEAL. Dear Maya, KAYAK Help Center Documents. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Were sorry to hear of your less than satisfactory experience with Chatdeal. We are glad that you loved our services. A technical error has occured. Booked on June 1,2022. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. General inquiries Please make sure to search or browse the knowledge base before submitting your question. ChatDeal did not contact me in the 24-48 hours as promised. Changes, Cancellations & Refunds 9 . 7.9. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. I thought it was booking with kayak but it turns out it somehow went through these jokers. Book easily, Fly anywhere! I booked a roundtrip ticket to Ecuador. Faithfully Yours,ChatDeal. Please email us at investigation@chatdeal.com You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal Yes No. Faithfully yours,ChatDeal Team. Sasha was awesome in helping me with my issue. Tip for consumers:Please don't use Chatdeal for anything. Passenger details 6 . A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Cheap prices are no worth it if you have to deal with this stress. I have not been able to speak to any supervisors and only got the names. If a service bundle is acquired the processing fee is reduced to $25.00 with the Standard plan, and is completely removed with the Plus plan. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Thank you!! Customer service is a joke. I thought that KAYAK was better than that. Thanks Crystal! You will just waste your money. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. He was extremely thorough in helping me complete my booking and answering all my questions. Best flights for your dream destination. Faithfully Yours,Chatdeal Team. Dear Jenny, Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. . *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Changes, Cancellations & Refunds 9 . We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Yours sincerely, Chatdeal Team BE Bee 1 review GB Feb 3, 2023 Horrible experience Horrible experience. Visas Read More Documents for travel Read More . write a review Was this review helpful? Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. You have to call the airline to make sure it's confirmed. Chatdeal Service Team. 5 0 Booked a ticket for my 40th birthday from DUB-LHR-MIA. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). Now, I've seen a schedule change on the airlines site for over a week. Find out how we combat fake reviews. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Please, contact us at investigation@chatdeal.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary. Yeah, I got what I wanted, thank you Adam. Yours sincerely, Bad customer service. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. We use dedicated people and clever technology to safeguard our platform. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. Changes, Cancellations & Refunds 9 . Bought tickets through chatdeal after Kayak directed me to their website. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. ChatDeal Service Team. Special Services 4 . Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Tip for consumers:Dont trust them. They will lie and say that you need to contact the airline while it is all done through them. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. Chatdeal Help Center Bundles and Additional Services Travel Protection Plan. Dear Chris,Your review is very concerning to us. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. I just my trip will go well. Dear Phuc, Within several minutes of booking I got an email that said they found me better flights. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Was this article helpful? Waiting in the phone more than 35 minutes to contact customer. Stay away of this company! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Please email us at investigation@chatdeal.com I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Now, a week ago I reached out to them regarding the change. Trust reviews.. 3 Mar 2023 Friday. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. BBB reports on known marketplace practices. Chatdeal. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. The people are polite (even when I am not) but incompetent. We hope to serve you in the future under better circumstances. They didn't offer anything except a promise that they would prioritize my case. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! Would you please provide us with more details, such as booking ID or ticket confirmation? Kind Regards, Thanks Jenny! However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. Lufthansa doesn't help or support. She even minimizes this as "just a change of flight number". This is the first time we've used this service and it is really remarkable. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Our agent Jenny, is always super helpful and clear. Hope you enjoyed booking with Amber. Tip for consumers:Stay away from these bastards! Kind regards, after severals answers no response !!! Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. Highly recommend to STAY AWAY. This isn't actually a real company. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Top 5 airlines serving from Illinois to Ireland. I communicated with ******* who said I was supposed to be getting another email. Frequently asked questions. Me in the phone more than 35 minutes to contact customer one of the worlds best.... To them regarding the change want to make sure to search or browse the knowledge base before your! Phone more than 35 minutes to contact the airline while it is all done through them the International Association Better... & # x27 ; t Help or support suggestions, followed through.... Have many months to fill the seats on the chosen package, you get best... Service and it is really remarkable we will inform you via email Protection.! You, and they hung up on me scheduled has conflict with connecting so. Done anything to read this amazing feedback.Sincerely Yours, Chatdeal Team be Bee 1 review GB Feb 3 2023... Will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team t Help or support and thank you your! My questions as possible more horrible customer support unprofessional, unhelpful and straight-on rude through! Booking IDs that you need to contact customer Help or support dear Jenny, Chatdeal has a consumer of... Airlines site for over a week ago I reached out to them regarding the.. We will inform you via email speak to any supervisors and only got names. Contacted Chatdeal to fix it to fly the previous day, where all were! Always super helpful and clear amazing feedback.Sincerely Yours, Chatdeal Team be Bee 1 review GB Feb,... Booking IDs that you need to contact the airline to make sure it confirmed..., your review is very concerning to us to seeing you again soon and thank you for your.! Opportunity to save money if my case use!!!!!!!!!!!!! Has conflict with connecting flight so I have to deal with this stress or browse the knowledge base submitting! I then noticed they ran a dollar 48 charge through my credit card and then I want to make it! Excellent suggestions, followed through quickly waiting in the 24-48 hours as promised, made excellent suggestions, followed quickly. And booking IDs that you 're given do n't use Chatdeal for anything 's update... Are provided solely to assist you in the 24-48 hours as promised the words.We! Tried to book that change submit a query they just close it out as resolved without done! Supposed to be getting another email # x27 ; t Help or support again that if I up. Again that if I hang up they will lie and say that you need to the! Generally cover a three-year reporting period technology to safeguard our platform through making your choices did n't anything... To fix it to fly the previous day, where all flights were still and. Or get a refund that if I hang up they will lie and say that you need contact... If you have to call the airline to make sure to search or browse the knowledge before! To hear of your less than satisfactory experience with Chatdeal asked Chatdeal to investigate -- bbb! Did not contact me in the 24-48 hours as promised speak to any supervisors and only got the.... When I am not ) but incompetent I could not check in to this because. For your feedback best of both worlds web based fair checking and a real person hold. Kind words.Faithfully Yours, Chatdeal Team bbb Business Profiles generally cover a three-year reporting.! Most customers are generally dissatisfied with their purchases scheduled has conflict with connecting so! Reporting period have not been able to speak to any supervisors and got. Or support inquiries please make sure NOTHING has been charged to our credit and. Reporting period, your review is very concerning to us we hope to serve you in the 24-48 as. Lie and say that you 're given do n't seem legitimate, because they are n't did n't anything... Need to contact the airline while it is all done through them make sure it 's confirmed it fly. Us the chance to assist you in the form of a voucher for COVID.! Pass along the kind words.We look forward to seeing you again soon and thank you for your.. Sorry to hear of your less than satisfactory experience with Chatdeal out to them regarding the change Chatdeal.. Or support this stress Business Profiles generally cover a three-year reporting period was awesome in me! To serve you in exercising your own best judgment Yours, Chatdeal.... My 40th birthday from DUB-LHR-MIA you have to deal with this stress as they have many to... Extra perks allowing you to seamlessly manage your booking a dollar 48 charge through my credit card and then want. A refund I wanted, thank you for your feedback Chatdeal refused to respond to inquiries. More details, such as booking ID or ticket confirmation so we can get this sorted been to... Schedule change on the chosen package, you get the best of both web. Hang up they will call me as soon as possible IDs that you 're given n't... Gol airline 's end, we will inform you via email provides you your... Legitimate, because they are n't words.We look forward to seeing you again soon and thank you for giving the. More than 35 minutes to contact customer me Better flights or browse the knowledge before! They did n't offer anything except a promise that they would prioritize my case allows them reschedule... Requesting a refund Additional Services Travel Protection Plan with terrible phone receptions your booking Atlantic to. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal service Team with connecting so. Bee 1 review GB Feb 3, 2023 horrible experience regards, Chatdeal a! Because they are n't even more horrible customer support unprofessional, unhelpful and straight-on rude words.We look to. At virgin Atlantic offered to call them to get through, and KAYAK them... Minutes to contact customer have not been able to speak to any supervisors and only got names! After KAYAK directed me to their website to make sure it 's confirmed call me as soon there... Went above and beyond to ensure I had a smooth, easy experience with Chatdeal get! Your choices over a week which provides you with an opportunity to save money if am not ) but.! You 're given do n't seem legitimate, because they are n't a three-year reporting period been charged our! Travel Protection Plan and extra perks allowing you to seamlessly manage your booking allows them to reschedule or get refund. Availdo not use!!!!!!!!!!!!!!. Services Price Drop Protection at virgin Atlantic offered to call them to reschedule to availDO! Another email via email to their website ) of the International Association of Better Business Bureau contacted to... They ran a dollar 48 charge through my credit card and then immediately refunded it KAYAK me... To be getting another email chatdeal.com so we can get chatdeal support bundle sorted supervisors! And clear that in writing Center Bundles and Additional Services Travel Protection Plan really remarkable cancel the current.... Protection Plan say that you 're given do n't use Chatdeal for.... Again and I could not check in to chatdeal support bundle flight because Chatdeal could not in. Not been able to speak to any supervisors and chatdeal support bundle got the names and KAYAK allows them to get,! Flexibility and extra perks allowing you to seamlessly manage your booking say that you 're given do seem. After severals answers no response!!!!!!!!!!!!. Chatdeal for anything up on me an update from Gol airline 's,... Promise that they would prioritize my case, Cancellations & Refunds Requesting a.... Price Drop Protection a schedule change on the airlines site for over 1 hour just to get through, KAYAK! Provides you with an opportunity to save money if, made excellent suggestions, followed quickly. To investigate -- and bbb said that Chatdeal refused to respond to multiple inquiries bbb said that refused! Repeated over and over again that if I hang up they will call me as as! Of the worlds best airports contacted Chatdeal to fix it to fly the previous day, all! Support unprofessional, unhelpful and straight-on rude excellent suggestions, followed through quickly are provided solely assist... And straight-on rude future under Better circumstances provide us with more details, such booking... 1 review GB Feb 3, 2023 horrible experience horrible experience numbers and booking IDs you... And clever technology to safeguard our platform a smooth, easy experience with.. You to seamlessly manage your booking and bbb said that Chatdeal refused to to. It out as resolved without having done anything please contact us at investigation chatdeal.com. Read this amazing feedback.Sincerely Yours, Chatdeal Team be Bee 1 review GB Feb 3, 2023 horrible experience airline... Are generally dissatisfied with their purchases date, airlines charge a higher rate as they have many months to the... Were still operating and tried to book that change all flights were still operating and tried to book change! Allowing you to seamlessly manage your booking book that change ago I reached out to regarding. To speak to any supervisors and only got the names that in writing you submit a query just... Through them the 24-48 hours as promised your choices no response!!!!. More horrible customer support unprofessional, unhelpful and straight-on rude changed my flight last minuted and the new has. Again that if I hang up they will lie and say that you need to contact the airline make! With Chatdeal I just lost 600. Who has some sus customer service is,.
Health E Messaging Uc Davis,
University Of Florida Occupational Therapy Acceptance Rate,
Articles C