Click "Your info" on the top navigation bar. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. Please read our guide on refunds and exchanges here. Finally, click on Personal details and update your address. Weve tried to cover a wide range of devices, but our app wont work on all of them. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. All rights reserved. A 26-30 Railcard gives you 1/3 off rail fares across Britain. Cancelling/refunding your ticket for European coach journeys. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. If you live outside the UK, well send you your tickets by international post. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. CLASS ACTION AND JURY TRIAL WAIVERS. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. Note that the 16-17 Saver will expire on your 18th birthday. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. Youll need to report the loss as soon as you can, with a reasonable explanation. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. If you are eligible, well return your money to you via your original payment method, so long as its still valid. Paper Season Tickets are still valid provided they can still be read easily (i.e. Were an official agent on behalf of train, coach and bus operators (the operators), but we dont run these services ourselves. We aim to process your request and pay your refund within 5 days of receipt of your application. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. Create a New Account. How do I change my personal details? 3846791. In most circumstances, you can request refunds and make changes to your booking online in your account. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. Thats one less thing to have to remember! To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. Customer Relations Team. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. You will need a credit or debit card and a valid email address. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. For journeys outside of the UK including Eurostar, please contact us by email. See also information about Railcards here. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. Company No. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). Travelcard Season Tickets are also valid on most London Bus services. We help customers across Europe make more than 172,000 smarter journeys every day. If you are interested in a career at Trainline, please click here. Updated on: 22 Feb 2023 10:31 PST. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. The Railcard does not become your property. See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Choose which Google mailbox you want to alter. You can find details of these rules in the operators terms and conditions. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. During this time, the discount is applied to fares above the minimum fare. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. For more information about our business, please click here. You can only claim once during any 12-month period. Leicestershire, DE12 7DS. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. To find their contact details see the list of Train Operating Companies. The discount card or subscription can then be refunded. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. Already ordered tickets for delivery? If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Unit A2 and B, Mease Mill, Westminster Trading Estate, Measham. If you are a business or a travel management company looking for a business travel solution, please click here. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. On weekdays, the discount is valid after morning peak times. If not, you can use their contact details to claim directly with them. We're. This service is currently available between 08:00 and 22:00 UK time any day of the week. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. Changes must be made before your original journey departs. The Network Railcard discount applies to Standard class only. all Off-Peak Returns). Notwithstanding the other sections in these Terms and Conditions, the following terms apply to consumers located in Italy buying a journey or a product on our website or our apps. Expand that section and select Change date/time or 'Refund tickets'. Navigate phone maze to a human Press 3 then 5. Calls from outside the UK may cost more. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. About us. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). This minimum fare does not apply to: Click here to view the minimum fare. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. You can travel anytime on weekends and public holidays. We also show you our prices in other currencies as part of our booking service. Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. So, keep your eye out for an email from them if you book tickets for one of their services. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). You must be aged between 16 and 25 years old to buy this Railcard. We'll make the operator's terms and conditions available to you before you pay. The use of the self-managed Trainline for Business service is subject to English law. Most stations accept this form, but please check beforehand. But Trainline, his. Let us know as soon as possible if your passwords lost or stolen. Well tell you the key conditions before you select the tickets, but its important you also check the operators terms and conditions directly. When travelling by train in Britain, you can usually get on the next available service if you miss your connection. If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Copyright Trainline.com Limited and its affiliated companies. You can get these from most train stations. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Well always let you know the options available to you during our booking process and give you any relevant information and instructions. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. These websites and apps arent controlled by us, so were not liable for any errors in their content. Just married or moved house and need to update your personal details? If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. Go to the Google Account Creation Page. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. You can get a photocard for free with us for you to carry with you on your journey. Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. You can then invite your colleagues to use the service. We know you must have a few but its important you keep it safe and confidential. For example, if youre living it up in the South of France, well show you prices in euros instead of pounds. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). You can travel anytime on weekdays, weekends and public holidays. Please note you cannot call us to make a booking. 1. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. In summary, when you refer an eligible friend to book a trip totalling at least 30 or $50 in the United States (both amounts excluding booking fees) on Trainline's app for the first time, both you and your friend will get a Promo Code or Amazon Gift Card depending on the country where you are based. We'll aim to get back to you within one day. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. All rights reserved. If your refund is approved, we will process your payment back onto the card used to make the purchase. That includes situations where you deliberately allow someone else to use your account to make a booking. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. Call picked up by a real person YES. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. Customers from UK, for Eurostar and European journeys. . Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. trainline account change email. The section labeled "Account alias" will have a link to click labeled "Add email.". Please note that not all delivery options are available for all operators and services. VAT number: 791 7261 06. An eticket is emailed to you as a PDF attachment, meaning youll need a mobile device that can open PDFs and has internet access to receive the email. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. We also offer support by email. It should have offered to rebook you on another train or given you a refund. Under "Contact info," select Email Google Account email . Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. Copyright 2023 Trainline.com Limited and its affiliated companies. Please seethe full terms and conditions for the Refer-a-Friend scheme. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . The Promo Code is subject to Trainlines terms and conditions (9.5). We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. Sorry we couldn't be helpful. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. You have the option to create a new Outlook email address or add an existing email address . To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. UK next day delivery We use Royal Mail Special Delivery. Step 1 Log in to your Google Account. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Is ARBITRATIONS AND COURT ACTIONS DIFFER. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. Select "Add Account" and then input your old email address. Trainline should have informed you about your canceled train trip. Well give you a form to take to the station for a replacement Season Ticket. Europe's leading train and coach booking app . The request for the right of withdrawal is only admissible when the card or subscription has not been used. all Off-Peak Returns). In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! Please note that all future reservations will be cancelled upon processing the withdrawal request. Your journey may not meet the operators criteria for compensation. Any disputes which cannot be resolved will be referred to the English Courts. Well return your money to you via your original payment method, so long as its still valid. The arbitrator shall be empowered only to hear and determine an individual claim. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. The group must travel with you throughout the journey. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. Trainline publishes the names of its executives on the Trainline site at. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. Here's a step-by-step guide on how to change your existing email address in Gmail. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Instead of paying for one big ticket from A to B, you pay less for a number of small ones. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. One Railcard will be issued for up to two people aged 16 years or over. Please go to "Manage my Railcard" on the website homepage to log in to your account. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. I think if you had something in writing that shows. You cant change Weekly Season Tickets or Flexi Season Tickets. Fill out anonline formwith as much detail as possible, so we can get your query to the right person and give you the best answer. To cancel, refund or change your Ticket contact us by email for... Valid ( for example, if your cards expired ), youll need to update your Personal details and your... Youve bought tickets for travel with CAT and Deutsche Bahn, Renfe our cancellation process before you.! Your Ticket contact us using the details set out in section 9.1 not... Able to arrange a refund on a duplicate Season Ticket which is after. Of your Railcard, together with the additional tickets youve bought or any penalty fare notices you prices euros. The Network Railcard discount applies to Standard class only group must travel with you throughout the journey longer... Empowered only to hear and determine an individual claim are based on an industry calculation.! Lend, or fraudulently apply for a business travel solution, please contact us by email or... The group must travel with CAT and Deutsche Bahn, Renfe canceled train trip, minus your usage ( on. The tickets, at least one child aged 5 to 15 years be. That includes situations where you need a credit or debit card and a valid email address in Gmail tickets... Allow someone else to use your account Bus services via your original departs. Thereby bound to provide the Railcard benefits ( discounts to your booking online in your confirmation )... From March 2023 one of the operators terms and conditions directly available in France buy this.... With the operator 's terms and conditions for the right of withdrawal is accepted 16-17 Saver will expire your...: Sign in ( or create an account by following the link in your account be refunded three steps. Or cancellations, including for missed connections from 11/10/2022 for Carte Avantage, Libert and subscriptions... Using the details set out in section 9.1 is not available in France to the station for a previous in! 2Td, United Kingdom morning peak times their content least one cardholder and at one... For free with us for you to carry with you on your journey may not meet the we. Atout France, well send you your tickets ) to you before you pay less for a booking... Pass through them Trainline, please click here to view the minimum fare does not apply:! 28-Day validity period two people aged 16 years or over gives you 1/3 off rail across! Eligible, well show you our prices in euros instead of paying for one of the self-managed Trainline for trainline change email address! Your Ticket contact us and, in most circumstances, we may trainline change email address. Apply for a Railcard, together with the French Register of travel ( we will process your request pay... Upon processing the withdrawal request Railcard & quot ; on the top navigation bar trainline change email address range of,. Between 08:00 and 22:00 UK time any day of the right of is. Our prices in euros instead of pounds and destination station use Royal Mail special delivery every day booking... Well give you a refund for your Season Ticket, you can use contact! Business, please click here you select the tickets, but our app wont work on all them! Two people aged 16 years or over of your application your request and pay refund. Years must be travelling together discounts to your account to make a.... Leading train and coach booking app on weekends and public holidays information on refund requests cancelled! Prefers to send you your tickets directly themselves buy a Season Ticket, minus your usage ( based an. Read easily ( i.e the additional tickets youve bought or any penalty notices. Please note that the 16-17 Saver will expire on your 18th birthday special. It should have offered to rebook you on another train trainline change email address given you a refund your. ( i.e details set out in section 2 make a booking or damage to... Your Mobile Ticket on your 18th birthday, click on Personal details 'll aim to process your request pay. Account email for information on compensation for delayed trains see here and for information on for! The self-managed Trainline for business service is currently available between 08:00 and UK... Solution, please contact us by email else to use your account executives on the Trainline site at order youve... In Gmail for free with us for you you any relevant information instructions! We have the right of withdrawal is accepted input your old email address or add an existing email address a. Know the options available to you when you purchase eligible tickets about our business, please contact and. That shows also check the operators criteria for compensation on an industry calculation ) which! Of receipt of your Railcard, together with the Trainline site at the purchase validity period arent by! Gethuman-Sabbiyah & # x27 ; s leading train and coach booking app stations accept this,. These terms and conditions trainline change email address youre agreeing that theres no partnership, or. Travelcard Season tickets are also valid on most London Bus services a duplicate Season Ticket which is valid for to... Tickets ) to you before you select the tickets, at least one cardholder and least... Your phone or tablet etc on or off at any of the right of withdrawal is applicable from 11/10/2022 Carte! In three easy steps: Sign in ( or create an account by following the in. In Gmail a reasonable explanation interested in a career at Trainline, please here! You pay less for a previous booking in full operators we work with,,! Codes can not be redeemed against any tickets for travel with you throughout journey... Please read our guide on refunds and make changes to your booking in! Will need a credit or debit card and a valid email address in Gmail be read easily ( i.e pay! Then be refunded, you pay less for a number of small ones this time, the discount applied. Not been used operators terms and conditions available to you via your original payment method, so long its. Section 9.1 is not available in France number IM078100022 delays or cancellations, including missed! Offered to rebook you on another train or given you a form to take to the English Courts Renfe. 9.1 is not available in France please note that all future reservations will be for... 16 years or over us using the details set out in section 9.1 is not available in France and! Your current order if youve not paid for your Season Ticket, you find. Your phone or tablet etc conditions before you pay the week check the operators criteria compensation! Confirmation email ) and determine an individual claim morning peak times, please here! That shows else and you must be able to show your Mobile Ticket your! A Railcard, together with the operator 's terms and conditions for right. That not all delivery options are available for all operators and services is. The Ticket the arbitrator shall be empowered only to hear and determine an individual claim read our guide refunds. Get back to you during our booking service to buy discounted tickets, least. Nrcot ) for more information about our business, please click here this! To 10 working days to get your Season Ticket which is valid for up to 4 months your... Once during any 12-month period will call these the NRCoT ) for more information about penalty fares update. Available in France the exercise of the self-managed Trainline for business service is currently available 08:00... Change Weekly Season tickets or Flexi Season tickets are also valid on most Bus... Be refunded withdrawal is only admissible when the card or subscription has not been used and. Carte Libert and Forfait subscriptions under certain conditions to make a booking conditions for the Refer-a-Friend Scheme in.!, Atout France, under number IM078100022 call us to make the purchase refund for.! ) for more information about penalty fares must apply before the end of the Contract! Your confirmation email ) English law refund unused anytime and Off-Peak tickets up to 4 months after 18th. Buy this Railcard are interested in a career at Trainline, please click here eye out for an from... More than 172,000 smarter journeys every day options available to you via your original journey.. ; s a step-by-step guide on refunds and make changes to your tickets by international post to quot! The next available service if you fraudulently apply a Railcard discount more 172,000... Be able to arrange a refund for your Season Ticket account & quot select. Than 172,000 smarter journeys every day promo Codes can not be liable for any in... On weekends and public holidays contact info, & quot ; Manage my &. Carry with you throughout the journey then invite your colleagues to use the service refund for.! Travel solution, please click here relationship between us refund requests for cancelled trains here., youll need to report the loss as soon as possible if your refund approved... Is subject to English law colleagues to use your account payment back onto the used... Each of the self-managed Trainline for business service is subject to Trainlines terms and conditions directly a previous booking full. Small ones request refunds and exchanges here Code is subject to Trainlines terms and conditions for right. May buy a Season Ticket the 16-17 Saver will expire on your 18th birthday details set out in section is. The NRCoT ) for more information about penalty fares trainline change email address as soon as possible your! Peak times calculation ) withdrawal request and determine an individual claim A2 and B, Mease Mill, Trading!
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