We looked at the Pinnacle and ended up going with a style called Maverick in the Saddleback color. They said that the contract said it could take up to 42 weeks, which is Nov 13. I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. We have no "new" furniture in our old house. I was annoyed but figured I could wait a week so long as Id actually finally be able to change from the far-from-comfortable lawn chair I have been using in its place. They really work on pleasing you. I see how their warranty works and I will never buy an overpriced piece of garbage from them again. For example, high pressure, lame sales lines, disinterested sales people, etc. I appreciated his attitude and professionalism. So, the moral to the story? That's not to say today's Flex Steel recliners are the same quality unfortunately. It is now almost 3 months and still no part. Found a decent looking couch and loveseat at La-Z-Boy that was very comfortable. View on Amazon. A technician came to the house after a 4 week wait for service and assessed the repair and ordered the parts. I have no kids and no animals just me and my husband. I almost felt knowledgeable enough to sell the furniture when it was time for us to take our leave! Mom was so tired and he made our shopping experience so pleasant. Then just the other day another loud pop and this time the chair nearly turned over. the September 2021 one of the boards on the back of the seat broke. We bought a couch which costed over $5,000 May 31. We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. No call back yet again. Who knew La Z Boy was still in business? We haven't had any problems with our Lazyboys. VERY happy. If I could have rated them lower than one star I would have. No complaints. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. You can get the same mattress on Amazon for $200. We had a repair guy here twice and he simply stuffed more foam pieces in a cushion making it MORE lumpy. The Lazyboy sent a replacement mattress replacement under warranty which lasted a little over a month before the baffle failed again. I remember the service was good back when I bought from the old location on Moana. She said I will bring you my work sheet. Yours looks really great! Thus, by their own definition, they will no longer be making a wall-hugger power (?) No I will never walk into a La Z Boy store again. Linda R, so sorry to hear of your terrible experience. The manufacture warranty is 1 year only.. Don't let them tell you this will last 30 years like they told us. I just checked and Crate & Barrel has some fabric recliners. After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. We had an awful time with Lazyboy recliners and would not buy them again. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. We really want to replace our La-Z-Boy reclining loveseat, but fear that we will no longer be able to find anything of a comparable quality/durability. We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! We had done business together in the past. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. Third purchase at this store. I would not recommend buying a Lazy Boy product, if something goes wrong you cant get them out to repair them!!!! Oh by the way, the delivery guys from san jose were friendly. I would never buy a Lzee boy product again. Second purchase was a sofa that the padding wore down to the frame in only three years! WE are very disappointed in this product. Do I spend money on another flight and again leave a condo we are paying big money for? Covered in a rich leather looking suede with a plush hand. Will certainly NOT ever buy a Laz Boy product again. I am sensitive to bad sales experiences, they make me crazy. in the last 15 or so years they worked on quality but they are by no means what they used to be. We took the extended warranty on the couch. Yesterday, one day before delivery, I hadn't heard anything and called again. The noise is still unacceptable. For now, I have to deal with him hogging it! Frank suggested another and worked perfectly. I suppose that couldbe from England or the transport or the delivery. I highly recommend this store. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. I turned the chair upside down and found that 3 of the 4 small screws connecting the base to the frame had broken off. Also, as a renowned furniture maker, it sells products for every room of your house and has an extensive catalog of items. Wait for repairmen- 4-5 weeks. Warranty service is not worth the paper it's written on. Poor workmanship incomplete and stained. Even the color (a medium/light teal color) doesn't date it. Had customer service come out to fix a few things, they were great, no questions asked, just came out and did the repairs. If you compare it with Flexsteel furniture of a similar variety, model, upholstery, and size, they may be priced nearly in the same manner. This WILL BE MY LAST LA-Z-BOY RECLINER. Your best bet will be to visit a showroom to try out the recliner you're thinking about . Under investigation I found the frame of the armrest to be stapled partial board. The couch was delivered broken. Calvin PowerRecline - Best For Nursing. Have either of you had problems with your Lazyboy? Now about two years later, it's flaking apart. Paid my deposit was given an eta on delivery date. Btw.. that number is 980-201-3342 so hopefully that will save you 327 hours of chasing, calling and follow-up that we've had to do. Spent my money at a longtime local store instead. My experience with La-Z-Boy seems minor by comparison. Once received I was to call for service. Ordered a couch and love seat Jan 26 with a "target date" of June. Most Lazyboy styles come in a tall man's version. Stress, discomfort and months of trying to deal with these people. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. I sought out BBB to make a complaint. He really put himself out providing individual service. You can go to your bank and fill out a fraudulent transaction/scam form they will provide you for such instances. Lazboy 1.8 Southern Motion Furniture 1.7 first bladder mattress with a 5 year warranty lasted a year before the baffles failed. Here is a link that might be useful: leathercraft recliners. " in 11 reviews Noticed Arm Crooked. I hopefully would have cleaned out the fireplace. I have called their service department more than a dozen times, they never call back, no resolution. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. Tim. It is like the check is the mail deal. Almost all store charge a trip fee, but some don't. My couch and chair are both excellent quality, comfortable, and most importantly, spacious! I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. It's bad enough to straighten & plump the pillows and seat where my husband sits in front of tv every evening:-) Not complaining, right? He finally approved that 2 replacement chairbacks be sent and after receiving them, checked both and saw that one was damaged and had to be reordered. They will hear it from me when and if they ever answer. She will really help you find exactly what you are looking for, she is great to work with, very honest, and we appreciated the care she gave us throughout our time there. I have purchased cheaper furniture from Hudsons, purchased the extended warranty, and NEVER PAID A CENT FOR REPAIR, SERVICE, LABOR AND EVEN REPLACEMENT, which they did readily! The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). We got excellent and friendly service from Linda Evans. When you sit in the chair you are automatically rocketed back, it will not stay up at all. Two of the most well-known brands when it comes to quality furniture are Catnapper and La-Z-Boy. Top Rated Best Home Furnishings Vs Lazy Boy 1 Christopher Knight Home Neville PU Push Back Recliner, 2-Tone Brown 1 Buy Now Normal: 38. Oh by the way, they no longer use this fabric. I get the supply chain issues, I don't get the lack of information/status that they are able to provide. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. In 1927, La-Z-Boy founders Edwin J. Shoemaker and Edward M. Knabusch created the first reclining slat chair, launching a design that would soon become a household name. After a few more months the rocker mechanism broke. Called for service,had to wait 6 weeks for a home visit. We use them constantly and have no complaints. LaZboy is good. Two Top Companies. Really disappointed with the quality of the leather but much more disappeared in the company. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? Bang for the buck just isn't there. The quality they used to make was something that as a consumer I would stand behind. SoBuyers Beware. Great quality, great service and a wonderful shopping experience. Repair Made On September 23. We are going to buy new recliners just because we are ready for a change in 2018. I just want my La Z Boy fixed. Delivery date continuously is pushed back. We ended up taking the couch back to the Springdale store. The material is so poor it pills and balls up and there's no way to repair or arrest it. In the end, I would not hesitate in coming here again whenever I decide to make more upgrades down the road. You can be sure I'll never buy another product from them. If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? Now awaiting the delivery of our new couches. The center front cushion of our couch collapsed in less than 3 years. The original delivery date was "approx end of May". Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! We're on our second Lane recliner. Hours online to try to get a service appointment. If you lean on an arm you can hear cracking of the thin piece of wood barely holding this together. Really?? Okay so who am I kidding. By comparison, on two separate occasions in recent years we've bought La-Z-Boy chairs (first a pair of recliners, then a pair of gliders), which have proved to be sub-standard. In this case not so with La-Z-Boy. She was exceptionally knowledgeable about La-Z-Boy history and furniture. I have a choice as well and will be exercising it. All in all it was a good experience. First history. The furniture is beautiful but the quality is poor and their service is worse. The store was clean and organized. I was wrong. I will follow up with the review when I take delivery but the Corona Virus is pushing delivery dates back; I understand. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. He was totally cool about it and no pressure. I can't vouch for anyone else there. 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