If your card is reading on other buses there may be an issue with the bus drivers ticket machine. There is also a booklet for young peoples' (aged 5 - 18) tickets. 12. Using your Saveaway Ticket5.1 Each time you board and alight a bus, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. You no longer need a photo or application form. The User shall not sell, tamper with or wilfully damage the Fast Tag. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. 10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. 1. 4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. 8.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or card used to purchase the Trio Ticket. 14. Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. Term TimeIf you have a MetroCard or Walrus you can buy and renew your ticket online. To buy your first Trio, Solo or Railpass ticket Fill in the application form at the back of this booklet. . Conditions for using the tickets and information for people who apply. I have activated my ticket on board the bus or at the station why does the status still show as pending? Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Saveaway Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. Acceptance of your proof of age is at the sole discretion of us, the retailer or the transport operator. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Payment(a) The Account Holder can make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website or by setting up a monthly Direct Debit for additional journeys in addition to the concessionary journeys. 7. We aim to have normal service resumed as swiftly as possible. 16. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. We are sorry for any inconvenience caused. We will refund a Term Time Ticket in line with our refund policy. Cash, contactless, credit or debit cards. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Please enter your details to register for a Metrosmart account. Only those applicants who have previously provided evidence of residency within the Liverpool City Region will benefit from any discounted toll. (h) You must travel through an attended toll lane and present your ID pass to the Merseytravel Customer Service Officer to activate the free journey. It is the Account Holders responsibility to ensure payments are successfully processed. 3.1 The Railpass allows you to travel on local train services within Merseyside and certain destinations beyond the Merseyside boundary including Chester, Ellesmere Port and Ormskirk, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/railpass-ticket/). 3.2 Your Railpass is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating rail operators; 3.2.3 any other services as agreed by the participating rail operators. 8.5 A Merseytravel/Metro Smartcard or Apprentice Travelcard without a valid Railpass on it, or with an expired Railpass cannot be used as a Railpass. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. No trains are running from the station. 11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. The MetroSmart website will only show your online ticket purchases. By applying for the Resident Concession, you confirm that the information you have provided is true and correct to the best of your knowledge. I no longer need my ticket can I have arefund ? 10.4.3 a valid receipt or confirmation email as proof of purchase is submitted to us with the request for a refund. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains Check which, your journey starts in and which zone it ends in then make a note of the zones you travel through. (b) Merseytravel shall duly observe all their obligations under the Data Protection Act 1998 and GDPR regulations which arise in connection with the agreement and will not disclose your information to third parties without your consent, other than partners for the purpose of administering the scheme unless we are required by law to do so. 10. Lost/Stolen Solo Tickets 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 7.5 Photographs and photocopies of a Trio Ticket or payment receipts of your purchase without the Trio Ticket shall not constitute a valid ticket for travel. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. We are sorry for any inconvenience caused. You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. DefinitionsAccount Holder means the holder of the Concessionary Fast Tag Account. tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. When you buy your first smartcard you will receive a MetroCard. You can also check the status of your ticket here to make sure that it has not expired. 6. 12.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. My ticket is not working. Waiver13.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. Where can you buy a Saveaway Ticket7.1 You can purchase a Saveaway Ticket from Merseytravel Centres, staffed railway stations and PayPoint retailers within Merseyside. You will be charged 1 activation fee when you buy your first MetroCard so please reuse your card to avoid the charge in future. How do I buy my first Smart Solo Term Time Ticket? I would like to update my personal details/password, how do I do this? They are valid in the following formats: 4.2.1 one week (Railpass Young Person Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and can also be purchased from a Merseyrail TVMs in paper format and will be valid from the date specified at purchase; 4.2.2 monthly (Railpass Young Person Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; and. Any refund in accordance with this clause 10.6 shall be processed by us provided that:10.6.1 the partially used Solo Ticket is surrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. ,quotingyour order reference number and our team will investigate. 6. 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. They may be bought as tickets valid for:4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from pending to active. 11. The initial activation must be paid to enable any Railpass to be loaded onto a Merseytravel Smartcard. Monday to Friday during term time only, including half term. Please call 0151 330 1000 to check. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Before the registration process you must read and accept the terms and conditions. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitourwebsite. Following receipt of this information, we will hotlist the card preventing further usage. Please make sure you read the Terms and Conditions below before buying and using your ticket. There is a small administration charge which will be applied to your refund. English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . The initial activation must be paid to enable any Saveaway Ticket to be loaded onto a Merseytravel Smartcard. In the unlikely event that your card doesnt read but you believe that it is valid please visit a Merseytravel Centre. Click onto see your personal details, you can change your details here. (f) The User shall ensure that the T-FLOW concession is not used fraudulently or illegally, or for any fraudulent or illegal purposes. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Apprentice Railpass and will be subject to any sanctions referred to in clause 8 below. When you have completed your online ticket purchase you will be sent an email confirmation. 1.3 These Terms were last updated in November 2020. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18.
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